Questions you should ask when looking for a fulfillment partner

Choosing The Right Courier Company For COD Collections: A Guide For E-commerce Companies in Kenya and Tanzania
E-commerce is booming in Africa, and Kenya and Tanzania are no exceptions. One key aspect of e-commerce success is the ability to offer Cash on Delivery (COD) services. This article will explore the factors to consider when choosing a courier company for COD collections in these markets.

1. Reliability
Reliability is probably the most crucial factor. The courier company you choose will be an extension of your brand, so their performance will reflect on you.

Consistent delivery times
Low package loss/damage rate
Good customer service
Positive customer reviews
2. Coverage
Before settling on a courier company, it's essential to understand their coverage.

Do they cover all the regions you want to deliver to?
Are they equipped to handle rural deliveries?
3. COD Capabilities
Not all courier companies provide COD services, and even among those that do, the quality of service can vary.

Check if the company can handle COD collections efficiently.
Do they have a secure system for handling cash?
How quickly will you receive the collected cash from the courier company?
4. Rates and Fees
The cost of courier services is an essential factor to consider.

What are the delivery fees to different parts of Kenya and Tanzania?
What are their COD fees?
5. Technology Integration
In the modern e-commerce landscape, the ability to integrate with technology is a must.

Does the courier company offer API integration for real-time tracking?
Can customers receive SMS notifications about their delivery status?
6. Insurance and Liability
Knowing how a courier company handles damaged or lost parcels is essential.

Do they offer insurance on shipments?
Are they ready to take responsibility in case anything goes wrong?
7. Customer Support
Good customer support can make a world of difference in case of issues or disputes.

How easy is it to reach their customer service?
Do they offer support in local languages?
Choosing a courier company for COD collections in Kenya and Tanzania is a critical decision for any e-commerce business. By considering the factors above, you can ensure that you make a choice that benefits your business and your customers.