Fulfilment. Simplified.
Goods inbound
Streamlining the receipt of goods and parcels into our warehousing and logistics centers in Kenya and Tanzania is a key element of our inbound logistics processes. From ordering and receiving to storage, transport, and management, we are dedicated to managing the smooth movement of your goods. With a focus on speed and efficiency, we are committed to completing inbound operations within a rapid 24-hour turnaround time. Our overarching mission is to ensure that order fulfillments work seamlessly for your eCommerce business, no matter where you are located in the world. Our team leaves no stone unturned in supporting your team every step of the way.
Warehousing
At our warehousing and order fulfillment centers, your products are the stars of the show. Our state-of-the-art warehousing facilities in Kenya and Tanzania make sure products stay in optimal conditions - from temperature controls to specialized racking, everything is in the right hands at Smartbox Courier.
We’re specialists in order fulfillment for eCommerce businesses and we’ve been doing this seamlessly for over 5 years.
It’s in our DNA; that's why we can promise your customers an A-grade order fulfillment experience.
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Pick, Pack & Drop-Off
Our unparalleled expertise in logistics guarantees the safe and timely arrival of your products at their intended destination. Our services cover everything from product selection to packing, ensuring that all your specific guidelines are strictly followed. We utilize state-of-the-art warehousing technologies and data-driven systems that make the process appear seamless and effortless.
Delivery
When it comes to meeting customer expectations, it's the moment of truth - the rubber meets the road. As they trust you to deliver on your promises, you trust us to deliver on ours. Our commitment to delivering across the country remains unwavering with a competitive pricing strategy and a convenient cut-off time of 6pm, every day.
Returns
Our cutting-edge returns management processes guarantee that your merchandise is returned to you in immaculate condition, without incurring any losses on your part. We take care of everything so you can rest assured that your returns are in good hands. Our thorough quantity and quality checks are carried out seamlessly, and we offer a range of services including laundry, ironing, and repackaging to help prepare products for re-use. When an item is ready to go back into your inventory, we ensure it is restored to its former glory before it hits the shelves again.
Cash On Delivery
At SmartBox Courier, we understand the importance of flexibility and convenience when it comes to shipping and receiving packages. That's why we offer reliable Cash on Delivery (COD) services to meet the diverse needs of our customers.
